Friday, December 9, 2022

Rentals Team Leader – Videocraft

Videocraft is an industry-leading sales and rentals company providing innovative solutions to the broadcast television and production industry. This role is perfect for someone with a passion for the industry who is ready for new challenges and ready to lead. Videocraft Group is going places and this is a great career opportunity for the long term.


  • The purpose of the role is to ensure the smooth fulfilment of rentals jobs along with building relationships with new, existing and previous customers
  • Proactively engaging with the market including identifying upcoming rental opportunities and following up enquiries promptly and professionally with the team
  • Quoting jobs, providing equipment advice to customers, and taking bookings
  • Supervising preparation, cleaning and testing of equipment and checking on return
  • Transport logistics management including ensuring that equipment gets to where it needs be on time
  • Training, mentoring and supervising staff and ensuring a quality first culture
  • Client support relating to user or technical problems
  • Creating documentation and helping to continuously improve company processes and procedures
  • The successful applicant requires:
  • Passion for and aptitude with the industry technology and equipment
  • Sound computer skills and familiarity with Microsoft products and ideally Rental Point software
  • Proven ability in customer service roles – a hands-on role in rentals or operational environment in the film and TV production industry, outside broadcast, or with a reseller would be a great advantage
  • Fitness, enthusiasm, an outgoing personality and a desire to succeed
  • Ability to work autonomously and as part of a team
  • Exceptional organisational and prioritising skills, and attention to detail
  • Current driving licence
  • A ‘can do’ attitude, making things happen when it doesn’t seem possible!

Recent experience in a similar role or recent relevant product knowledge would be a distinct advantage, although we will consider applicants with customer service experience who can demonstrate genuine passion and aptitude with this equipment and industry.

A salary designed to attract the best candidate will be available. Location could be Artarmon or Burwood.

Please send your resume and cover letter to

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