This is a message for our clients, suppliers and stakeholders regarding our business and COVID-19. The most imperative point for you to note is that tm stagetec systems is operating at full capacity, this includes sales, support and service. We are committed to maintaining the same high level of customer service as we usually do, whilst we navigate this unprecedented global issue.
Following guidelines and advice from the Australian Government and the WHO, tm stagetec systems has put in place measures to help protect our staff and all stakeholders in the current climate, as well as do our bit to help minimise the spread of COVID-19.
Those of our staff that have the capacity and ability to perform their job at home, have been set up in order to do so. Each staff member is still available normal business operating hours on their normal phone number and email address, so getting in touch with us is straight-forward as always.
Additionally, all of our support lines and general office phone lines are operational and will be answered. We also have our online store, TMS Online (online.tm-systems.com.au), fully operational and with stock held in our warehouse ready for immediate dispatch.
Our offices remain open with skeleton staff and our warehouse is open and working at normal capacity. The warehouse is taking deliveries and dispatching orders as per usual. The staff that remain in our office and warehouse have been briefed on additional cleaning practices as well as being provided the most up-to-date information and guidelines on hand washing and hygiene.
Our staff that are still required to work on-site, have been briefed on vigilant hand-washing practices and provided bottles of sanitiser. In line with Government recommendations, we have advised them to keep a distance of 1.5m from all other personal and recommended they cease hand shaking and unnecessary contact with others.
tm stagetec systems has also re-iterated to staff that any person that feels unwell with a cough and fever must contact their doctor and stay at home until given medical clearance to return to work and into the community.
The team at tm stagetec systems would like to wish you and your families all the best during this time and hope that we are all able to work together to minimise the impact of COVID-19 on us all.
We will review our policies and procedures on a daily basis as new information becomes available and update you as necessary.