Ross Video has announced the voluntary temporary closure of its factory in Ontario, Canada as the result of a government mandate requiring the closure all non-essential businesses to help reduce the spread of COVID-19. Although Ross falls into the category of ‘essential business’ as defined by the Ontario government, Ross Video is electing to follow the mandate and suspend manufacturing operations for two weeks to both protect staff and do its part to help reduce the spread of the virus. Ross Video believes that the two-week shutdown period will not place undue hardship on its clients.
Product Shipment Temporary Disruption
The factory closure means that the company will not be able to ship new product from March 25th until April 8th at the earliest. Ross Video would like to reassure customers and business partners that it will do everything possible to support you through the weeks and months ahead and that the company will be as proactive as possible in communicating product availability. Order management staff will be contacting all customers with back orders in the days ahead to confirm expected shipment times.
Technical Support Continues
The majority of the company’s teams remain available and are continuing to work productively from their homes. Technical support is accessible as usual, and emergency spare parts are available from Ross’ globally located spares depots.
Sales and Other Enquiries
Sales staff, solution architects and demo artists continue to be available to answer questions, work on proposals and provide online presentations and demos. New orders will continue to be accepted and delivered in priority sequence once manufacturing operation resumes.
…We would like to thank our very dedicated staff, our customers and business partners for their support and understanding during this challenging period. Our thoughts go out to all those that have been and continue to be affected by COVID-19...
Should you have any questions or concerns, please contact Ross Video via email@example.com